Terms & Privacy

Terms & Privacy

Terms & Conditions & Privacy Policy

Last updated: August 2025

Terms & Conditions

By using our website (prestigecarparts.co.uk), you agree to be bound by the terms set out below. These terms apply to all visitors, users, and customers.

1. Products & Descriptions

We make every effort to ensure all product descriptions, images, and pricing are accurate. All products listed are either OEM (Original Equipment Manufacturer) or OEM-equivalent quality, as stated.

2. Order Acceptance

An order is considered confirmed only once you receive an email confirmation from us. We reserve the right to cancel any order at our discretion, especially in cases of pricing errors or stock unavailability.

3. Payment

We accept major credit/debit cards and PayPal. All payments are processed securely. Prices are listed in GBP (£).

4. Shipping

Shipping costs and estimated delivery times are displayed at checkout. See our Shipping & Returns page for full details.

5. Returns

Items must be returned within 14 days in original condition for a refund. Buyer is responsible for return shipping unless the item is faulty. See our Returns Policy for more.

6. Liability

Prestige Car Parts is not liable for any indirect or consequential loss related to the use of our products. Products should be installed by qualified professionals where applicable.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

1. What We Collect

When you shop or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Order history
  • Payment method (processed securely via Stripe or PayPal — we do not store payment details)
2. How We Use Your Data

We use your data to:

  • Process and deliver your order
  • Send order updates and shipping confirmations
  • Respond to enquiries or support requests
  • Improve our services and website experience

We do not sell or share your personal information with third parties except trusted service providers (e.g., payment processors, couriers).

3. Cookies

Our site uses cookies to improve user experience, track site performance, and support essential functions (like cart saving). You can manage cookies through your browser settings.

4. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office)
5. Data Security

We use secure servers and SSL encryption to protect your information. Access to data is restricted to authorised personnel only.